Refund policy

Return & Refund Policy

Effective Date: August 25, 2026

At Whisker Bloom, we know that choosing the right products for your pet is important. Occasionally, an item may not be suitable, may arrive damaged, or may need to be exchanged. This policy explains our return and refund process so you know what to expect before submitting a request.

1. 30-Day Return Period

Whisker Bloom accepts eligible return requests within 30 days of the date your order is delivered.

To qualify for a standard return, the product must generally:

Be unused and in its original condition.
Be clean and free of pet hair, fur, saliva, stains, odors, bite marks, scratches, or other evidence of use.
Include all original packaging, labels, tags, manuals, accessories, and components, where applicable.
Not have been washed, modified, altered, or damaged after delivery.
Be accompanied by valid proof of purchase, such as your receipt, order confirmation, or order number.

Products that do not satisfy these requirements may not qualify for a standard return, subject to applicable law.

2. Submit a Return Request

Before sending a product back, contact Whisker Bloom at MunnSanethe@gmail.com.

Please provide:

Your full name.
Your order number.
The product you want to return.
Your reason for requesting the return.
Clear photographs when reporting damage, a defect, or an incorrect product.

We will review your request and provide return instructions if it is approved.

Please do not mail merchandise back without first receiving return authorization from Whisker Bloom. Unauthorized returns may not be accepted.

3. Pet-Used Merchandise

For health, cleanliness, and safety reasons, merchandise that has already been used by a pet may not qualify for a change-of-mind return.

This can include products showing:

Pet hair or fur.
Saliva or chewing marks.
Stains or noticeable odors.
Scratches or damage caused by a pet.
Other signs that the product has been used beyond a reasonable initial inspection.

We recommend confirming measurements, product specifications, and suitability before allowing your pet to use an item.

4. Pet Food, Treats, and Consumable Products

For health and safety reasons, opened pet food, treats, supplements, and other consumable products are generally not eligible for ordinary change-of-mind returns.

If a consumable product arrives damaged, expired, improperly sealed, contaminated, or different from what you ordered, please contact us promptly rather than discarding the product.

We may request photographs of the product, packaging, expiration information, or other relevant details before determining an appropriate solution.

5. Damaged Deliveries

Please inspect your package shortly after receiving it.

If an item was damaged during transportation, email MunnSanethe@gmail.com with your order number and photographs showing:

The damaged merchandise.
The affected area of the product.
The shipping carton.
Relevant interior packaging.

Please retain the merchandise and packaging until your claim has been reviewed.

Depending on the circumstances, Whisker Bloom may offer a replacement, refund, or another appropriate resolution.

6. Defective Products

If you believe an item has a manufacturing defect or another problem that existed when it was delivered, contact us before continuing to use the product.

Provide a description of the issue and photographs or other reasonable supporting information when available.

If the defect is confirmed and we require the product to be returned, Whisker Bloom will cover reasonable return shipping costs for the authorized return.

7. Incorrect Products

If we send you an item that does not match your order, please contact us before using or returning it.

Provide your order number and photographs identifying the merchandise you received.

After verifying the fulfillment error, we will provide instructions for correcting the order. When the incorrect merchandise must be returned, reasonable return shipping expenses will be covered by Whisker Bloom.

8. Change-of-Mind Returns

Eligible, unused merchandise may be returned if you simply change your mind, provided the request is made within the 30-day return period.

For these returns:

Return shipping costs are the customer's responsibility.
The product must satisfy all applicable return conditions.
Original shipping charges are generally non-refundable.

We recommend using a trackable shipping service for any customer-arranged return.

9. Items Not Eligible for Standard Returns

Subject to applicable law, standard returns may not be available for:

Merchandise used by a pet or showing significant signs of pet contact.
Opened pet food, treats, supplements, or similar consumables.
Used grooming, sanitary, or hygiene-sensitive products.
Personalized or custom-made merchandise.
Gift cards.
Products altered or damaged after delivery.
Items specifically marked Final Sale or non-returnable before purchase, where legally permitted.

Products that arrive damaged, defective, expired, or incorrect will be reviewed separately from ordinary change-of-mind returns.

10. Exchanges for Size or Variation

If an eligible collar, harness, apparel item, accessory, or other product is the wrong size or variation, contact us to ask about an exchange.

Exchange requests depend on available inventory.

If the desired replacement is unavailable or a direct exchange cannot be completed, we may ask you to return the original qualifying merchandise and place a new order for your preferred item.

11. Return Shipping Responsibility

When a return results from personal preference, incorrect sizing selected by the customer, or another customer-initiated reason, return shipping is generally paid by the customer.

When an approved return is necessary because of a verified defect, shipping damage, or fulfillment error attributable to Whisker Bloom, we will cover reasonable return shipping expenses.

Please follow the shipping instructions provided with your return authorization.

12. Inspection of Returned Products

Authorized returns will be inspected after they arrive.

For pet merchandise, we may check the product for cleanliness, pet hair, odors, stains, bite marks, scratches, missing components, alteration, or other signs of use.

We will also confirm that the merchandise corresponds with the original order and that the return request was made within the applicable period.

You will be notified after the inspection is completed.

13. Refunds

If your return is approved, the eligible refund will generally be issued to the original payment method used when placing the order.

After Whisker Bloom submits the refund, your bank, credit card issuer, or payment provider may require additional processing time before the funds become visible in your account.

The exact processing period depends on your financial institution and is outside our direct control.

14. Original and Return Shipping Charges

For voluntary or change-of-mind returns, original delivery charges and customer-paid return shipping expenses are generally non-refundable.

Different treatment may apply when the return results from merchandise that arrived damaged or defective or when Whisker Bloom made a verified fulfillment error.

Any mandatory requirements under applicable consumer protection law will take precedence.

15. Order Cancellations

If you wish to cancel or modify an order, contact MunnSanethe@gmail.com as quickly as possible.

We will make reasonable efforts to accommodate requests before fulfillment begins. However, cancellation or modification cannot be guaranteed once an order has been processed, packed, or shipped.

If your package has already shipped, you may request an eligible return after receiving it.

16. Consumer Protection Rights

This Return & Refund Policy describes Whisker Bloom's standard procedures. Nothing in this policy is intended to waive, restrict, or eliminate consumer rights that cannot legally be excluded under applicable United States federal, state, or local law.

Where mandatory law provides additional or different protections, the applicable legal requirements will govern.

17. Contact Whisker Bloom

For questions regarding returns, refunds, exchanges, damaged products, or other order concerns, please contact:

Whisker Bloom
Address: 45674 Cecil Mill Court, Great Mills, MD 20634, United States
Phone: +1 (808) 779-9285
Email: MunnSanethe@gmail.com

When contacting us about an existing order, please include your order number and the email address associated with your purchase so we can assist you efficiently.