Terms of service

Effective Date: August 25, 2026

Welcome to Whisker Bloom. These Terms of Service (“Terms”) govern your use of our online store, your purchase of products, and your interaction with the services, information, and features made available through our website.

For purposes of these Terms, “Whisker Bloom,” “we,” “us,” and “our” refer to Whisker Bloom. “You,” “your,” “customer,” and “visitor” refer to any individual who accesses our website, places an order, communicates with us, or otherwise uses our services.

By using our store or completing a purchase, you agree to these Terms and to the policies referenced below. If you do not agree with these conditions, please discontinue use of our website and services.

1. USE OF OUR STORE

Our website is intended for lawful shopping, product research, customer communication, and related purposes.

You agree to use our services responsibly and in accordance with applicable law.

You may not use our website in a manner that is fraudulent, abusive, harmful, deceptive, or intended to interfere with our systems, another customer, or the normal operation of the store.

2. CUSTOMER ELIGIBILITY

You may place an order only if you have the legal capacity to enter into the applicable transaction under law.

If you have not reached the age of majority where you live, you may use our store only with the involvement or authorization of a parent or legal guardian where required.

By submitting an order, you represent that the information you provide is accurate and that your transaction is lawful.

3. PET-RELATED PRODUCT INFORMATION

Whisker Bloom may offer merchandise intended for pets, pet owners, or pet-related use.

Product listings may include information such as:

Product size or dimensions;
Materials;
Intended use;
Care instructions;
Product photographs;
Compatibility or sizing guidance; and
Other relevant details.

Customers should carefully review available product information before making a purchase.

4. RESPONSIBILITY FOR PET PRODUCT SELECTION

Not every pet product is suitable for every animal.

Customers are responsible for considering the size, age, behavior, activity level, and individual needs of their pet before selecting merchandise.

Where sizing guidance is provided, customers should review it before ordering.

Information provided through our store is intended for general product purposes and is not a substitute for professional veterinary advice.

5. PET SAFETY AND SUPERVISION

Pet products should be used only for their intended purpose and in accordance with any instructions, warnings, or recommendations supplied with the product.

Pets should be supervised where appropriate during the use of toys, accessories, feeding items, grooming products, or similar merchandise.

If a product becomes damaged, excessively worn, or unsafe, customers should discontinue use where continued use could create a hazard.

6. PRODUCT PRESENTATION

We make reasonable efforts to represent our products accurately.

Actual colors, textures, packaging, shapes, or other visual details may differ slightly because of photography, lighting, screen settings, production variations, or supplier updates.

Minor differences that do not materially alter the nature or function of the product may occur.

7. PRODUCT AVAILABILITY

All merchandise is subject to availability.

An item displayed on our website may become unavailable before an order is accepted or fulfilled.

We may adjust inventory, limit quantities, discontinue products, or modify our product selection where reasonably necessary.

If a paid item becomes unavailable, we will issue any refund due.

8. PRICING

Prices displayed through our online store may change for future transactions.

Your final checkout total may include:

Product prices;
Applicable sales taxes;
Shipping charges;
Promotional discounts; and
Other charges disclosed before payment.

Please review the full order amount before completing your purchase.

9. PROMOTIONS AND DISCOUNTS

We may periodically provide discount codes, sales, promotional pricing, or other special offers.

Promotions may be subject to conditions involving:

Eligible products;
Minimum purchase amounts;
Expiration dates;
Redemption limits;
Customer eligibility; or
Restrictions on combining offers.

We may reject expired, fraudulent, duplicated, manipulated, or otherwise unauthorized promotional use.

10. WEBSITE ERRORS

Despite reasonable efforts to maintain accurate information, our website may occasionally contain errors involving product descriptions, prices, inventory, promotions, shipping information, or other content.

We may correct genuine errors when identified.

If a material error affects an order before fulfillment, we may contact you with corrected information or cancel the affected item.

Any applicable refund will be processed accordingly.

11. PLACING AN ORDER

Submitting an order constitutes a request to purchase the selected merchandise.

An automated confirmation generally indicates that we have received your order information and does not necessarily constitute final acceptance.

We may review relevant transaction details before processing and fulfillment.

12. ORDER REVIEW

Before fulfilling an order, we may review:

Product availability;
Payment authorization;
Billing information;
Shipping details;
Purchase quantities; and
Information relevant to fraud prevention or transaction security.

We may contact you if additional information is reasonably necessary to complete the transaction.

13. ORDER ACCEPTANCE AND CANCELLATION

We may decline or cancel an order for legitimate operational, legal, or security reasons, including:

Product unavailability;
Failed payment authorization;
A material pricing or listing error;
Incomplete or inaccurate customer information;
Suspected fraud or unauthorized payment activity;
Purchase-limit violations;
Shipping restrictions; or
Applicable legal requirements.

If a paid order is canceled, we will issue any refund owed.

14. CUSTOMER INFORMATION

You are responsible for providing complete and accurate information during checkout.

Please review your:

Full name;
Email address;
Telephone number where requested;
Billing details;
Shipping address; and
Payment information.

If you discover an error after submitting an order, contact us promptly.

We may attempt to correct the information, but changes cannot be guaranteed once fulfillment has begun.

15. PAYMENT

Available payment methods are displayed during checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method and authorize the applicable charge.

Payments may be processed by independent payment service providers or financial institutions.

We may delay or cancel a transaction if authorization fails or if additional verification is reasonably required.

16. FRAUD PREVENTION

We may use reasonable measures to identify suspicious, fraudulent, or unauthorized transactions.

An order may be held for review if unusual activity is detected.

You may not knowingly provide false information, use another person's payment details without authorization, or attempt to bypass transaction-security controls.

17. SHIPPING

Our separate Shipping Policy governs the processing and shipment of orders.

The Shipping Policy may describe:

Processing times;
Shipping methods;
Shipping charges;
Estimated delivery periods; and
Geographic limitations.

Customers should review the Shipping Policy before completing a purchase.

18. DELIVERY ESTIMATES

Delivery dates and timeframes are estimates unless expressly stated otherwise.

Actual delivery may be affected by carrier operations, weather, holidays, transportation disruptions, seasonal demand, address issues, or other circumstances outside our reasonable control.

Please contact us if your shipment experiences a significant delivery problem.

19. SHIPPING ADDRESS RESPONSIBILITY

You are responsible for providing a complete and accurate shipping address.

If you notice an error after placing an order, contact Whisker Bloom as soon as possible.

We may attempt to correct the address before shipment, but changes cannot be guaranteed after fulfillment or carrier processing begins.

20. ORDER MODIFICATIONS

You may request changes to your order by contacting us promptly.

Whether a requested modification can be completed depends on the stage of fulfillment.

Changes to products, quantities, shipping details, or customer information may no longer be possible once processing has advanced.

21. ORDER CANCELLATIONS

Cancellation requests should be submitted as early as possible.

An order that has already been processed, packed, or shipped may no longer be eligible for cancellation.

If the order has shipped, your available options may instead be governed by our Return & Refund Policy.

Approved cancellations will be refunded according to applicable procedures.

22. RETURNS, EXCHANGES, AND REFUNDS

Our separate Return & Refund Policy governs eligible returns, exchanges, refunds, and related requests.

Customers should review that policy before purchasing.

Return eligibility may depend on the condition of the merchandise, applicable return window, product category, packaging, signs of use, hygiene considerations, and other requirements stated in the policy.

Nothing in our policies is intended to restrict mandatory consumer rights.

23. USED OR DAMAGED PET PRODUCTS

Where a return requires merchandise to be unused, clean, or in original condition, products that show significant use, contamination, chewing, damage, or other signs of pet use may be subject to the conditions stated in our Return & Refund Policy.

Any such restrictions apply only to the extent permitted by applicable law.

24. CUSTOMER ACCOUNTS

If customer accounts are available, you are responsible for maintaining the confidentiality of your login credentials.

You should take reasonable precautions to prevent unauthorized access.

Please notify us if you believe your account has been compromised.

We may temporarily restrict account access when reasonably necessary for security, fraud prevention, or investigation of misuse.

25. PRIVACY

Our handling of personal information is governed by our Privacy Policy and applicable privacy laws.

The Privacy Policy explains how customer and visitor information may be collected, used, retained, disclosed, and protected.

We encourage you to review that policy together with these Terms.

26. INTELLECTUAL PROPERTY

Our website may contain photographs, graphics, logos, product descriptions, designs, trademarks, layouts, branding, and other materials protected by intellectual property law.

These materials may be owned by Whisker Bloom, licensed to us, or owned by other applicable rights holders.

Accessing our website does not transfer ownership of this intellectual property to you.

Unless permitted by law or authorized by the rights holder, protected content may not be copied, reproduced, modified, distributed, sold, republished, or commercially exploited.

27. CUSTOMER REVIEWS AND SUBMISSIONS

If you submit reviews, pet photographs, comments, suggestions, or other content, you are responsible for ensuring that you have the legal right to provide it.

Submitted content must not knowingly:

Infringe another person's rights;
Unlawfully disclose private information;
Contain malware or harmful code;
Include fraudulent or materially misleading claims;
Contain unlawful threats or harassment; or
Otherwise violate applicable law.

We may moderate or remove customer submissions where reasonably necessary.

28. THIRD-PARTY SERVICES

We may rely on independent providers for website hosting, payment processing, analytics, communications, fulfillment, shipping, or other functions.

These providers may operate under separate terms and privacy practices.

To the extent permitted by applicable law, we are not responsible for independent third-party actions or service interruptions outside our reasonable control.

29. EXTERNAL LINKS

Our website may include links to websites or services operated by third parties.

A link does not necessarily mean that Whisker Bloom controls, endorses, or guarantees the external provider.

Customers should review applicable third-party terms and privacy practices before submitting information or completing transactions.

30. PROHIBITED ACTIVITIES

You may not use our website or services to:

Engage in fraudulent or unlawful activity;
Attempt unauthorized access to systems or accounts;
Introduce malware, viruses, or harmful code;
Circumvent security protections;
Intentionally interfere with website functionality;
Unlawfully collect personal information;
Infringe intellectual property or privacy rights;
Impersonate another person for deceptive purposes;
Send unauthorized spam or malicious communications; or
Assist another person in prohibited conduct.

We may restrict or terminate access if we reasonably determine that a material violation has occurred.

31. WEBSITE AVAILABILITY

We aim to maintain reliable access to our online store, but uninterrupted availability cannot be guaranteed.

The website may occasionally be unavailable because of maintenance, software updates, technical failures, cybersecurity measures, network problems, or third-party outages.

We may modify or temporarily suspend website functions where reasonably necessary.

32. STORE AND SERVICE CHANGES

We may add, modify, replace, or discontinue certain products, website features, or store services as our business evolves.

The availability of a product or feature at one time does not guarantee its permanent availability.

Material changes affecting customer rights will be handled in accordance with applicable law.

33. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, our website and online services are provided on an “as available” basis.

We do not guarantee that all website functions will operate continuously or without technical errors.

Products may also be subject to separate manufacturer or supplier warranties where applicable.

Nothing in these Terms excludes statutory warranties, consumer guarantees, or legal protections that cannot lawfully be excluded.

34. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Whisker Bloom will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from use of our website or services where such liability may lawfully be limited.

Any limitation applies only to the extent permitted by law.

Nothing in these Terms excludes liability or consumer remedies that cannot legally be restricted.

35. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify Whisker Bloom against reasonable third-party claims, liabilities, losses, damages, and expenses arising from your unlawful use of our services, material breach of these Terms, or infringement of another person's legal rights.

This provision does not transfer responsibility to you where applicable law requires Whisker Bloom to remain responsible.

36. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be limited or severed only to the extent necessary.

The remaining provisions will continue in effect.

37. TERMINATION OF ACCESS

You may stop using our online store at any time.

We may suspend or terminate access where reasonably necessary because of fraud, unlawful conduct, serious security concerns, misuse of our services, or material violations of these Terms.

Rights and obligations intended to survive termination will continue to apply to the extent permitted by law.

38. RELATED STORE POLICIES

These Terms should be read together with our applicable:

These policies may provide more specific conditions concerning the matters they address.

39. ENTIRE AGREEMENT

These Terms and the policies incorporated into them constitute the applicable agreement governing your use of Whisker Bloom and purchases made through our online store.

Our failure to immediately enforce a provision does not constitute a permanent waiver of that provision.

40. GOVERNING LAW

These Terms are governed by applicable laws of the United States and, where applicable, the laws of the State of Maryland.

Nothing in this section is intended to eliminate or reduce mandatory consumer rights or protections available under applicable law.

41. CHANGES TO THESE TERMS

We may revise these Terms periodically to reflect changes in our products, website functionality, operations, business practices, technology, or legal requirements.

The revised version may be published on our website with an updated effective date.

Where applicable law requires notice or consent for a material change, we will comply with those requirements.

42. CONTACT WHISKER BLOOM

If you have questions regarding these Terms of Service, a product, an order, or your use of our online store, please contact us using the information below.

Shop Name: Whisker Bloom
Address: 45674 Cecil Mill Court, Great Mills, MD 20634, United States
Phone: +1 808-779-9285
Email: MunnSanethe@gmail.com